Do I need to pay the duty?
While we declare the packages in a way to make you pay no customs or import duties, we cannot always guarantee it. We always declare the packages in the most suitable way, but sometimes customs decide to do random checks and check the estimate of the package themselves. If they do so, they might ask you to pay certain import duties, but most likely it’s under USD 25. Moreover, often you can reject that by letting customs know that you paid less, and we can aid you with that. Therefore, if you face any custom duties, we ALWAYS recommend that you first contact customs to see why, and maybe you don’t need to pay anything.
How long does it take to receive my goods?
Once your payment is confirmed, it takes 1-2 business days for production and order processing. After that, your order will be shipped and usually takes 8-20 business days to arrive, depending on your location.
You can track your package by your tracking number via the link below.
https://www.17track.net/en
Note: To receive the notice from us, please make sure your e-mail or phone number is correct and available. (If you didn’t receive our email, please check your spam folder too and make sure you leave your email address when placing orders)
Why hasn’t my shipping information been updated?
After we successfully dispatch your order from our warehouse, it takes some time for the shipping carrier to provide an update of your package. Once the carrier updates the information, you will be able to track your order status. Use the link below to track your order.
https://www.17track.net/en
If there is still no shipping information after a few days, please email us at [email protected]. Our CS team members will get back to you within 24 hours generally and check order status for you.
Why is the tracking number not working?
When we ship our packages to you, there might be no immediate updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility, it will update. It may take a couple of days to see any activity once the order is shipped out from our company.
If there is still no shipping information after a few days, please email us at [email protected]. Our team members will get back to you within 24 hours generally and check order status for you.
What can cause delays on my order?
The most common factors may cause to the delay are as following:
1) Misspelt, incompleted ,or outdated address when the carrier fails to delivery the package.
2) Unforeseen circumstances at the local post office, postal strikes, customs clearance , or weather.
3) The carrier may take 1-2 business days to register and receive parcels. This will affect your shipment status.
4) Public Holidays in your location and ours can also cause delays during the processing time.
How to change my shipping address?
Please email us at [email protected] first to submit your ‘changing address’ request.
Generally, we can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.
We are unable to cancel an order after shipment. Please keep an eye on your order status to make sure you can receive your order.
Do you ship internationally?
Currently, we can ship to the continental U.S. and most international countries.
Please kindly noted that P.O. Boxes and military addresses (APO, FPO) cannot be delivered.
My Package went missing. Help!
We are not responsible for lost or stolen packages if the courier has marked the package as “Delivered”. However, we’d be happy to assist you with your lost order. Please check with your household members or neighbors to see if anyone may have received the package. This is usually how they find their packages at last.